The operating manual nobody writes
Kathryn Bain Kathryn Bain

The operating manual nobody writes

The operating manual nobody writes is also the document that would change how your office runs — not just when someone is absent, but every day. Because a well-documented office is not only a resilient one. It is one where AI can be put to work immediately, accurately, and without constant supervision. The brief already exists. It just needs to be written down.

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Five tasks a private PA can hand to an AI partner this week
Kathryn Bain Kathryn Bain

Five tasks a private PA can hand to an AI partner this week

The most common question asked about AI in a private office setting is not how it works. It is where to start.

What follows is not a list of possibilities. It is a list of five specific tasks that a private PA or EA can hand to an AI partner this week, with a brief note on how to frame each one.


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The new team member you haven't briefed yet
Kathryn Bain Kathryn Bain

The new team member you haven't briefed yet

There is a pattern that plays out in almost every private office when AI tools first arrive.

Someone opens a new AI tool, types a request, and receives something that misses the mark. Too formal. Too long. Wrong tone entirely. It doesn't know anything, because nobody has told it anything.

The tool gets closed. The verdict arrives quickly: it doesn't work.

But the problem isn't the AI. The problem is the brief.


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